Shipping policy

Shipping Policy

*Due to the COVID-19 pandemic, shipping times may be delayed. Please note that shipping times may be longer than what is stated in our policy and are beyond our control.*

Shipping Times: Shipping can take up to 5-10 business days after the processing time. Once the processing time clears, the shipping time begins. We process and ship packages on the days we are open for business. At this time, express shipping is not included for our products on our website. If customers would like an express shipping option, visit the Help Desk during our business hours to email us and place an order.

• Shipping times may be delayed if the shipping address is questionable and/or the order is flagged as a risk (we use this additional time to help ensure the security of the customer’s payment information).  We may require proof of identification for the billing information received. 

Shipment Tracking: Once we ship an order and receive the tracking number from the carrier, customers will receive a tracking number to the email provided at checkout.

Delivery of Products: Once products have been shipped, Vibrato, LLC is not responsible for any issues that arise with lost, held, or stolen packages. Ownership of a package immediately transfers to the carrier upon our delivery of the package to the shipping carrier. Please contact the carrier with any delivery issues. Our company is not responsible for the postal carriers.

Incorrect Mailing Address: If customers provide an incorrect address at the time of purchase and the order has already been shipped, we are not responsible for any delay/non-receipt of the package. Any issues with deliveries must be resolved with the shipping carrier. Once an order has been placed, we cannot change any mailing addresses. Be sure to double-check all provided information before confirming an order.